1. Introduction

SecureTeam Software LLC ("we," "us," or "our") operates the Pulse Billing platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

We are committed to protecting your privacy and ensuring transparency about our data practices. Please read this policy carefully. By using our services, you consent to the practices described herein.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

Register for an account or subscribe to our services
Fill out forms, including contact forms or demo requests
Subscribe to our newsletter or marketing communications
Contact our customer support
Participate in surveys, promotions, or contests

This information may include your name, email address, phone number, company name, billing address, payment information, and any other information you choose to provide.

2.2 Automatically Collected Information

When you access our website or services, we automatically collect certain information, including:

Device information (browser type, operating system, device identifiers)
IP address and approximate geographic location
Pages visited, time spent on pages, and navigation paths
Referring website or source
Date and time of access

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, personalize content, deliver targeted advertisements, and improve our services. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our services
To process transactions and send related information
To respond to your inquiries and provide customer support
To send promotional communications (with your consent where required)
To personalize your experience and deliver relevant content
To analyze usage patterns and improve our website
To detect, prevent, and address technical issues or fraud
To comply with legal obligations and enforce our terms
To deliver targeted advertising based on your interests

4. Advertising and Marketing

We may use your information to deliver advertisements that are relevant to your interests. This may include:

Displaying targeted ads on our website and third-party platforms
Using third-party advertising networks (such as Reddit, Google, Facebook) to reach you
Measuring the effectiveness of our advertising campaigns
Creating lookalike audiences based on our customer base

You can opt out of personalized advertising by adjusting your privacy settings on your device or by using industry opt-out tools such as the Digital Advertising Alliance's opt-out page.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics, marketing)
Advertising Partners: With advertising networks to deliver relevant ads
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law, court order, or government request
Protection: To protect our rights, safety, or property, and that of our users
Consent: With your explicit consent for any other purposes

We do not sell your personal information to third parties for their direct marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information we hold
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-Out: Opt out of marketing communications at any time
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, you may submit a request through your account settings. We will respond to your request within the timeframe required by applicable law.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. To submit a CCPA request, you may do so through your account settings.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to lodge a complaint with a supervisory authority.

11. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.