Skip to main content

Frequently Asked Questions

General Questions​

What is Pulse Billing?​

Pulse Billing is an all-in-one subscription billing and payment management platform designed for SaaS, digital products, and subscription-based businesses. It handles everything from checkout to subscription management, payments, invoicing, and compliance.

How do I access my Pulse Billing dashboard?​

You can access your dashboard at Pulse Billing. Log in with your credentials to manage your subscription business.

What types of businesses can use Pulse Billing?​

Pulse Billing is designed for:

  • SaaS companies
  • Digital product sellers
  • Subscription-based services
  • Software vendors
  • Online course creators
  • Membership sites

Is there a free trial available?​

Yes, Pulse Billing offers a 14-day free trial with no credit card required. You can sign up at Pulse Billing.

Pricing and Billing​

What payment methods are supported?​

Pulse Billing supports:

  • Credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank transfers (ACH, SEPA)
  • Digital wallets (Apple Pay, Google Pay)

Do you handle tax calculation?​

Yes, Pulse Billing automatically calculates taxes based on your customer's location. This includes sales tax, VAT, and other regional tax requirements.

Account Management​

How do I update my account information?​

Go to Settings → Account Settings in your dashboard to update your business information, contact details, and preferences.

What if I forget my password?​

Click "Forgot Password" on the Pulse Billing login page and follow the instructions to reset your password.

Subscription Management​

How do I create a new subscription plan?​

  1. Navigate to Plans → Create New Plan
  2. Fill in plan details (name, description, pricing)
  3. Set billing intervals and trial periods
  4. Save and activate your plan

How do I handle failed payments?​

Pulse Billing automatically retries failed payments and sends notifications to customers.

What happens when a subscription expires?​

When a subscription expires, customers lose access to paid features. Pulse sends automated renewal reminders and dunning management to reduce involuntary churn.

Customer Portal​

Do customers have their own portal?​

Yes, customers have access to a self-service portal where they can:

  • View their subscriptions
  • Update payment methods
  • Download invoices
  • Cancel subscriptions

How do customers access their portal?​

Customers receive a welcome email with portal access information when they first subscribe. They can also access the portal through links in their account emails.

Technical Support​

What browsers are supported?​

Pulse Billing works with all modern browsers including:

  • Chrome (latest version)
  • Firefox (latest version)
  • Safari (latest version)
  • Edge (latest version)

Is there mobile support?​

Yes, the Pulse Billing dashboard is fully responsive and works on mobile devices, tablets, and desktop computers.

How do I set up webhooks?​

Go to Settings → Webhooks in your dashboard to configure webhook endpoints for real-time notifications.

Still have questions? Contact our support team through your dashboard or visit our Pulse Billing Help Center for additional resources.